Three things I've learned about business and life: Reflections on retirement by Marc Loader

As I prepare to leave my desk for the last time and embark on my next life chapter, I’m taking a moment to reflect on the last 26 years of life as Consultant, then Partner and then Director at Verve Group.

I've learned a few things in that (more than) quarter of a century. They've shaped how I interact with the world, both professionally and personally. For me, it’s about being authentic, building trust, and always striving to be better. 

1. Find your 'why'

This one comes straight from Simon Sinek, and it's a game-changer. Knowing your "why" – the driving force behind what you do – is essential. It's not just about what you do, but why you do it. When you share your passion and purpose with others, it creates a connection and resonates more deeply. 

For me, my "why" has always been about empowering people. I want to help people achieve their goals, have choices, and live life on their terms. It's about creating opportunities and helping others realise their potential. 

2. Vulnerability builds trust

This one's about building strong teams and relationships. You can't expect people to be vulnerable with you if you're not willing to be vulnerable yourself. It all starts with genuine conversations. Take the time to really listen and connect with people, both professionally and personally. The more you invest in those relationships, the more trust you build.  

When people feel safe to be vulnerable, they're more likely to come to you when things go wrong. They'll be open to feedback, and they'll be willing to work together to find solutions. This applies to employees, clients, friends, and family. It's about creating a space where everyone feels heard and valued.

3. Own your mistakes

This goes hand in hand with building trust.  I've always tried to be upfront about my mistakes. When things go wrong, I take responsibility. I don't blame others; I apologise and focus on fixing the problem. 

In the beginning, I used to worry about the consequences of owning up. Would clients leave? Would people lose trust? But I learned that worrying about the outcome is pointless. The only thing I can control is my own actions. So, I own it, apologise, and fix it. And inevitably, being honest, humble and apologetic builds even more trust than there was before.

So how will 'goodbye' feel?

As I walk through these doors for the last time, I’ll be feeling a tinge of sadness. I’ll miss the incredible people I work with every day and the clients who have trusted me to guide their big life choices . I’ll also feel some excitement about the adventures on the horizon.

But mainly, I’ll be feeling proud. Proud of the work I’ve done, proud of the business we have built, and proud of the people who will now take the baton and continue to thrive.

Bye for now.